Refund policy

Returns and refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@shopnbv.com. Approved returns must be sent only to the return address provided in your return authorization email. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll send a return shipping label along with instructions on how and where to send your package. You can always contact us at info@shopnbv.com with return questions.

Damages and issues

Please inspect your order when it arrives. Contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us with questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the replacement.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition in which it was received: unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact info@shopnbv.com.